Zero LGBTQ+ Inclusion
As a long-time user of Piktochart, I was surprised to find an unacceptable gap in their template offerings, specifically the lack of LGBTQ+ themed options. Despite the platform's wide range of diverse and inclusive templates covering various religious, racial, women’s gender equality topics, and even numerous global holidays, the absence of LGBTQ+ content is glaring. After inquiring with customer service, it was confirmed that there are no such templates available. They did not inform me that they are in the process of including such templates or that they are on the roadmap. Piktochart’s major competitors all offer a variety of LGBTQ+ themed templates, thus this omission feels intentional and questions the platform's commitment to inclusivity. Piktochart needs to address this gap, as a product that is discriminatory towards a protected group is a ALWAYS a poor product. I will be switching to a different service.