I accidentally placed two orders
I accidentally placed two orders: one for 2 bottles of CBD Oil and another for a single bottle. I had no idea I had accidentally ordered 2 bottles. Paw Origins' customer service team proactively reached out to verify my order and offer a solution. Once the solution was placed in time to avoid the shipment of both bottles, I was offered a discount to offset the accidental second order and alternative instructions to reject the second order. I was impressed by the Paw Origins CS team's proactive approach and resolutions. I am a loyal customer as a result. Excellent customer service and honesty go a long way for me and Paw Origins checked the boxes here.