An Expensive Mistake
I bought a 10k btu air conditioner (BPACT10WT) that is supposed to cool a 450 square foot room, it didn't come close to cooling my 350 square foot room. I tried it in a smaller 120 square-foot room. It didn’t cool that one either. I have been trying for over a week to contact Black and Decker support, but after navigating a maze of options to get to one where I should be able to speak with a human, I get a busy signal and then the call is disconnected. When I tried opening a warranty claim, the call is transferred to a survey that has nothing to do with the warranty. In addition to calling, I tried filling out a product support form online, however, the form requires a date code that’s supposed to be on the metal prong of the power cord, but there’s nothing on any of the metal prongs. I tried submitting it anyway and it indicated that the model number was invalid. I double-checked it against the number on the unit to be sure I entered it correctly. This product doesn't work remotely as stated and it has been impossible to get help. I had to buy an air conditioner to replace this one. Buying this Black & Decker product has been an expensive mistake.