Target Plus Terrible Customer Service And Missing Merchandise
I would strongly recommend avoiding Target Plus if you have another option. The experience is misleading because you’re shopping on Target.com, but many items are actually sold through Target Plus third-party sellers, and Target does not seem to have a good system for managing problems when something goes wrong. My order was supposed to arrive August 20 because I needed it by August 24. A week later, it still had not arrived. Had I known, I would have bought the items elsewhere or in person. The worst part was the customer service. I had to fight to get my issue escalated, and the representatives were rude and unhelpful. I ultimately spoke with Vanessa at Target headquarters, who was extremely dismissive and essentially told me there was nothing Target could do and that I should contact the postal service myself. Target Plus feels clunky and poorly managed, and the customer support does not match the level of accountability I would expect when purchasing through the Target website. I would not use Target Plus again.