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Gomenin

I would not recommend. If only the quality, fit and printing would have been better...

Make a judgement yourself when I tell you I really looked forward receiving the four shirts I ordered with this company that suggests that they are French based, as the prints look awesome on line. Delivery took a while so I started to become doubtful. When opening the package in anticipation the shirts were of bad quality, bad fit and the print was just that: a print on bad quality fabric of some sort. When reaching out to arrange the return proces, I was told I could choose from two options: 1) either receiving another 4 shirts of my choice or return the shirts and receive a 30% refund. Once I said I would not agree to either option, they offered a full refund minus the postal cost. I did not even have to send the shirts back to them. Refund was received within 48 hours by the way So, end result: 4 shirts of bad quality, bad fit and print for €12,- (the postal charges to send the shirts back to China (not France), with a full refund (minus the €12,-), a whole lot of CO2 emission and disappointment because of the broken promise of some nice shirts. Basically Gomenin has sold me 4 bad quality shirts for €12,-. It is shocking to think that this result could be a good profit for some people somewhere. If only the quality, fit and printing would have been better... —————————————- The sequel: After I placed the review, I was contacted with the question if I could take down my review. When I refused, they offered me a full refund. They had already refunded me except for the €12,- postal return cost. The shirts have gone to charity by the way. Bad quality, bad fit, bad printing but hey, some unfortunate soul could be happy with it. When I refused again, they transferred the €12,- into my bank account anyway. They kept contacting me for the next few days asking me to take down the review even though I had been clear that I would not take it down. Then things went quiet and suddenly below reply got posted, speaking lies about me, accusing me of “accepting a €12,- bribe but then changing my mind”. Let’s keep in mind that this page on TrustPilot is about Gomenin. Not about me. I don’t have to prove anything. I am not pretending to be French while actually operating from HongKong. Some people will say that there may be nothing wrong with operating from Hong Kong but why pretend to be French? I just want people not to make the same mistake I made. So see my review as a description of what happened. How you act upon it, is up to yourself. Just to make sure Gomenin does not change their reply again or come up with more accusations I will post a copy below of their latest reply so things can not be taken out of context: “ Reply from Gomenin Updated Aug 1, 2024 Hi S., I'm sorry for the bad shopping experience. But I need to clarify something. Our shirts have been recognized and satisfied by many customers, which is one of the important reasons for the development of our brand. We have been continuously improving the fabrics and quality of our products. Regarding the return policy, we have clear regulations. In order to save your time and return costs, we both agreed that the shirts would not be returned after deducting part of the return shipping fee. Therefore, we were confused when we received your feedback. Then I contacted you and learned that you accepted our refund of the remaining 12 euros and agreed to withdraw the misleading evaluation. However, after the refund was completed, you changed your mind. Although you have received a full refund and kept the shirt without returning it, we still hope not to mislead other buyers who like us because of your one-sided words. We are a formal company with a complete return and exchange service to ensure that all customers can order and enjoy our shirts normally. If you have any questions or need help, please feel free to contact us and we will do our best to solve it for you. Warm regards, Gomenin Team”

2024-07-16有帮助 5