2023 Chistmas my children purchase a…
2023 Chistmas my children purchase a 48lbs/24H 2-in-1 stainless steel countertop ice maker machine with chilled water dismpenser and 5 lbs ice storage basket, a $300 purchase. In less then 90 days the company refused to replace the unit, the did refund $100 which equates to me getting to use the machine for 64 days and apparently its the thought of this company that $200 of ice was produced. The Customer Service was less then desirable and unwilling to do the right thing and replace the unit that failed. I am highly disappointed and sad that my children donated $200 on a product that a company doesn't stand behind. **I have been emailing this company for 2 weeks regarding this issue and its been UNHELPFUL