I recommend looking for other suppliers and avoiding placing orders by Ulanzi!!!
I ordered the Ulanzi product (HP004) on December 12th on a German-language website. I was convinced the product would arrive before Christmas. After placing the order, it turned out that the company planned to ship the product from China. I wrote to the company, informing them that I would be away until mid-January and asked to cancel the order. A representative from Ulanzi informed me in writing that the product should reach me within a maximum of 5 days. It has now been 18 days since the order was placed. The company has not responded to my last email requesting an update. In the tracking system they provided access to, the product was listed as being shipped by air from Hong Kong on December 18th, but that’s all the information available. Today, I sent a request for a refund. I’m not sure if this is a scam or a legitimate company, but I recommend looking for other suppliers and avoiding placing orders by Ulanzi!!! UPDATE Today, on January 2nd, 2025, more than three weeks after placing my order, Ulanzi informed me that the package will arrive in 5 days. I have already received this information twice before. Additionally, they provided a tracking link. The DHL status remains unchanged for the past two weeks: “The shipment has been registered in the system by the sender.” I have filed a complaint with the payment operator. Ulanzi’s actions constitute fraud. Upon my request, they refused to issue a refund.