If only I could give this a 0 rating
If only I could give a 0. Purchased an item worth over $1k which was supposed to arrive between 1/4 & 3/4. Received notification order out for delivery on 30/3. Waited till midnight. Nothing. 31/3 morning, out for delivery. 15 mins later, status changed to "failed delivery - customer rescheduled". No one even contacted me. Contacted CS agent. Assured me I would receive on same day. Nothing. Contacted CS again the next day. Agent said today. Priority. Nothing 2/4, I contacted again. Oh your order is out priority. Nothing. 3/4. Still nothing. Obviously I was livid at this point. 4/4. Nothing. 5/4. Nothing. I gave up because at this point it did feel like they were just gaslighting me at every turn. I requested refund. I was notified that I would receive update by 7/4. It's 8/4. Have I received my refund? No. It has been really appalling. It's all template responses, no sincerely, no effort at service recovery, one agent even cut me off when I was ranting. To my defence, I didn't start off as an angry customer; I was concerned and I did give it a chance. I wasn't lied to once. I was lied to 6 times. They also kept putting the case as resolved every time we ended the chats so false KPI data. Worst thing is, I didn't even buy the item for myself. It was a gift and it was expensive gift which I can't replace yet because they haven't given me a refund. Anyway, the most recent agent said I would receive an update "possibly" today.