Hands OFF, warranty fraud!
Dear customers, sadly I have to write about the Tomtop service experience and the given warranty promise they still hold up. I bought an air compressor from this site on 24th April 2024. The device did not match the described features, support did not respond after a few messages, the described auto stop feature is nonexistent. On the end of December the compressor malfunctioned with a strong smell, indicating an electric issue. This was followed by tons of messages, I had to Deliver pictures, videos and was asked to work on a 4500psi compressor and electrical parts, which is absolutely dangerous. The service then stated there was an mechanical issue and sent me some parts from the gear, which I was not able to exchynge, all I got as instruction was a shaky video on youtube. They refuse to resend the item, nor are offering any other compensation. My last three mails are not answered, for weeks now. My device is defective for 11 Months now, which is unacceptable. This is the reason for the low rating here, if you need support on Tomtop you are absolutely left alone, I highly recommend to buy on other platforms with an working support.