Don't Deliver - Avoid
I ordered two Heatbit units (a Trio and a Maxi) and never received either product despite months of waiting. After being strung along with promises that delivery was "just around the corner" for 4 months straight, I finally requested a refund in late October. It's now been nearly 2 months since they confirmed my refund was processed, and I still haven't received my money back. The payment was made via Bitpay/Bitcoin, and they keep sending me broken links that lead to error pages when I try to complete the refund process. Their support team is polite but ultimately ineffective - lots of "warm regards" but zero results. Save yourself the headache and buy from a company that actually delivers products and processes refunds properly. Timeline: Ordered in early summer 2025, refund requested October 21st, still waiting for my money as of December 22nd.