No information - no one showing up
unreachable customer service. When they reply after several days, the service is terrible. I order broadband, but on the day of installation no one showed up. I had to wait in my apartment all day as they state "If you miss your appointment, a rescheduling fee of $61.04 will apply" After waiting all day and not being able to reach customer service, I sent a cancellation mail and ordered broadband via Singtel. Now they require me to pay FULL cost for the 12month period! I understand the installation is 3rd party. Simba still have the responsibility to inform me about any delays. I have the right to cancel when installation is not performed as agreed.