ABSOLUTELY TERRIBLE SERVICE
ABSOLUTELY TERRIBLE SERVICE - Ripped Off, No Product, No Refund! I am writing this review out of pure exasperation and anger. My experience with Fotor has been nothing short of a nightmare, and I want to warn everyone considering using their services. On July 7, 2025, I purchased the "avatar rich package 20" for 9.99 EUR through their in-app service. The payment went through, my money was taken, but the promised AI headshots? They never appeared in my Fotor app. My project section remains completely empty, as if I never bought anything. I immediately tried to get a refund through Apple, explaining that the service was never delivered. Apple rejected my refund request not once, but twice. Then I contacted Fotor directly, providing them with my correct iCloud email, and the Apple invoice proving my purchase. Their response? They claimed the headshots had been generated and told me to check "My AI Creations." I did, and guess what? Still empty. They then suggested a "system error" and told me they "reset my task" and to check another link for pending tasks. Again, nothing. After all this back and forth, Fotor's final solution is to tell me to go back to Apple for a refund, the same Apple who has already denied me twice! This is an utterly unacceptable situation. I paid for a product I never received. Fotor is pushing me back to Apple, and Apple won't refund. I'm stuck in an endless, infuriating loop, out of pocket, with nothing to show for it but wasted time and extreme frustration. This is not how a legitimate service operates. It's a complete failure to deliver on a paid service and a refusal to take accountability for it. Do yourself a favor and avoid Fotor at all costs unless you want to risk losing your money for absolutely nothing. I am beyond disappointed, I feel completely ripped off.