Very disappointed with my order.
Very disappointed with my order. I ordered a personalised model of a family dog who has been put down as a memento gift for my cousin, but unfortunately the product I received was nothing like what I expected. The biggest issue is the colouring. I provided a clear photo of the dog, who is light cream/golden in colour, yet the finished model is predominantly dark brown. The difference is very obvious. The packaging also arrived badly damaged and crushed, which was particularly disappointing as this was intended to be a personalised item. I contacted MineBrick to try to resolve the issue. They initially offered a small partial refund. When I asked for a replacement or full refund, I was then told I would need to pay a significant additional fee for them to remake the product. I understand that this is a personalised product, but I don’t think customers should have to pay additional fees to correct a product that doesn’t accurately reflect the reference photo they provided. Unfortunately, I’m very unhappy with both the product and the way my complaint has been handled. I would not recommend ordering a custom pet model from MineBrick.