Inhumane treatment during transfer at Kuala Lumpur
During a transfer in Kuala Lumpur, Batik Air forced all passengers to re-check hand luggage before boarding and made us pour out our water bottles. After passing this additional security check, we were kept waiting in a closed waiting area. I asked multiple staff members where we could refill our bottles with drinkable water. I was clearly told that there was no access to drinking water at all and that the only option was to BUY water on the plane. This was for a 3 hour 35 minute flight. Denying passengers access to basic drinking water, especially after confiscating their own, is unacceptable and inhumane. Water is not a luxury — it is a basic human need. Expecting passengers to remain dehydrated or pay for water mid-flight after deliberately removing all alternatives is disgraceful.