Shocking Brand
I have bought and used Milwaukee power tools for many years, over recent times I have seen a big drop in the quality on some of their products thus I now mostly run Makita tools. Now currently only running 2x m18 Milwaukee grinders and an m18 impact. I recently purchased 2 new Milwaukee batteries from ITS and a rapid charger, these items within hours of being delivered and charged had caught fire in the back of the van causing significant damage. ITS were a massive help and gave me all the relevant manufacturer details. Unknown to me from the damage. I sent some items to Makita for testing not knowing which brand had been the starter, Makita's response was second to none within 2 weeks I had sent items, had them tested and returned with a full detailed report. There findings pointed at the cause being another branded battery which triggered the fire (Milwaukee). In the 5+ weeks now Milwaukee have collected items and that is it, I have made numerous calls and emails to find out if items have been delivered and what the findings are and all have been ignored. A member told me David who is dealing with my case doesn't answer calls. That's Wild. The customer service is absolutely shocking, considering the price tag on their products and the money they chuck at their social media stars. This is a fake brand not for the everyday lads.