Excellent customer service, start your finish !
Lingxuan has been amazing today (contacted me via WhatsApp) after I’d contacted Growatt(UK) with some issues. 2 properties both with issues but our main house had the bulk of them with the main clip resting the cable being the wrong way around in the main electrical meter box. The other house we wanted to get so it’s exporting and the batteries are loading from the solar when needed but a forced charge last thing at night on the Octopus cost tariff to see it through the night with no pull from the grid to reduce our elderly mums bills as much as possible. Lingxuan with every issue/question I had, was able to help and guide me. He reassured me that what I was wanting to achieve he could do from his end through their own servers and he did. He was a pleasure and as a customer with no experience of solar, export, loading and batteries I was out of my depth even though we’ve had both systems in our houses for 2 yrs. I wasn’t made to feel a lesser person for not know tech speak and he was good at explaining too (all via WhatsApp messages and pictures. I thought having read all the Growatt Facebook posts looking for any answer, that they’d take weeks to response - nope, the opposite. UK PHONE number answered with a few rings, great chap took as much info and said an engineer would reach out via WhatsApp to me soon, true to his word an hour later Lingxuan reached out to. THANK YOU Lingxuan - all problems were happily fixed/programmed/both systems fully checked over.