1 minute stoploss rule sucks
I always had a great feeling about this firm, the conditions are great and the payouts are fast, the only issue I have is a invested a good amount of money into this firm, yesterday I accidentally entered a trade and I was 11 seconds late to adding a stoploss.. I was hard breached I messaged customer service and they said there’s nothing they can do, I had proof that it was really a 11 second delay and that the pair was a futures CFD which out of 60 trades taken on this account I’ve never traded that pair, insinuating that clearly it was a mistake.. but they said they couldn’t do anything about it, then a couple hours later I received and email that they took out the 1 minute stoploss rule, which I found absolutely crazy that I got hard breached instead of a soft breach especially during a challange phase.. do the the lack of support that didn’t even try to help me I will no longer be trading this firm.. not that they care because obviously they make money. I just find it heartbreaking that they don’t care about clients or fixing issues that clearly were supposed to happen in the first place, but then again it’s my fault for now placing a stoploss 11 seconds faster…