Never received my item
Never received my item. I ordered it on April 8 (hoping to get my package for the weekend of the 19th for an upcoming trip) and ending up getting the tracking info on April 11 stating there was a delay and then April 12, stating at it was in a facility in LA and nothing else after that. I tried calling the company phone number, left a message with no call back. I messaged the company on the Shop app and emailed the support team and haven’t heard anything back. I want a refund because I am very disappointed and will not be ordering anything from this company again. UPDATE: I got a full refund and I was told by John from GoTidy “Amazon Fulfillment lost your package and we are submitting a claim to them”. So I guess that makes up for it somewhat, in which case, I will increase my review from 1 star to 2 stars since even though I still didn’t get this product I was looking forward to receiving, at least there was an effort put forth.