Terrible customer service, heading to small claims court
I purchased an NIU scooter and ran into a warranty issue. What followed was one of the most frustrating customer service experiences I’ve had. Email responses were bot-generated one-paragraph replies that didn’t address a single concern I raised. On Trustpilot specifically, the pattern is equally maddening. Johnson responds to every review with the same script: “We can’t find your ticket, please contact after sales for support.” So let me make it easy. My case number is P260407000004. When Johnson responds to this review with that same form reply saying he can’t locate my ticket, readers will know exactly what kind of support to expect. NIU, that’s exactly what customers are telling you. We contacted after sales. We didn’t get a substantive response. Repeating the same deflection isn’t support, it’s a wall. After exhausting every avenue, small claims court is now pending. Let’s have a judge decide. Buy from a company that actually stands behind its products.