DO NOT BUY FROM EASYSHED!!!
DO NOT BUY FROM EASYSHED!!! We bought a garden shed from Easyshed. We wanted to do the right thing and support an Australian company despite there being numerous cheaper competitors. When we opened the box from Easyshed, EVERY SINGLE WALL PANEL WAS SCRATCHED. See the photos - EVERY SINGLE WALL PANEL IS SCRATCHED. There are plenty more photos of the scratches, that's just a sample. We contacted Easyshed. They apologised and offered a 6.3% reimbursement and can of paint. We refused as it is not representative of how there is damage to EVERY SINGLE WALL PANEL. We considered obtaining a 100% refund. However in an attempt to find a compromise we requested a 50% reimbursement. It would cost them money to collect the damaged shed they sold us, replace it with an entirely new shed that is not scratched, and reship it to us. Easyshed said they would meet us "halfway" and then offered to increase the reimbursement offer to 10.1%. 1) That's not meeting in the middle. 2) That's still not representative of how there is damage to EVERY SINGLE WALL PANEL they sold us. Under the ACCC this is a "Major problem with a product" as it "is very different from the description" and involves "problems that would stop someone buying the product if they knew about them beforehand". We NEVER would have purchased a shed from Easyshed had we known it would be damaged on EVERY SINGLE WALL PANEL. EASYSHED sold this sheds claiming it was new when it was in fact delivered damaged. That goes completely against Australian consumer law. We refused their offer and again requested the same reimbursement. They have now gone quiet and not responded to our email for 2 weeks. This is Easyshed's fault for delivering a damaged product. We never asked for this. Massive regret going with Easyshed. DO NOT BUY FROM EASYSHED!!!