Postmates Fraudulent Pick-up Process
I did a pick up order, only to realize it was for a different location. I immediately called the merchant and asked if they had made my food. The lady proceed to get my name and asked me what I ordered. I told her, and she stated several times she did not have my order. So, because I was already at the location of the one I thought I ordered from. I thought if they don't have my order then it should just cancel itself. So I then got food at the location I was at. I get home to see the order complete. So, I call Postmates, for NO customer service Christian to tell me they have guidelines and he will not refund the money because the merchant had made the food. I don't understand because when I called the merchant at 2:27pm they stated my order was not made. So, how could my order been complete at 2:07pm? Also, I ordered food elsewhere with the information that my order was never received by the merchant. But their guidelines, which are just that a guide! I explain what a guideline and rule is...he proceeded to state he will not refund my money, but he understands. I just called the merchant she did not complete the pick-up because I didn't pick it up. SO Postmates closed out my order and showed it as complete. Then refused my money back!! Fraudulent work!!!