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Lisa

美国

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Banda Bags

Banda Bag - will not purchase again

Purchased 2 bags and received both quickly but the mini weekender bag smells musty and the back of the small bag also smells as it was inside the mini weekender. Reached out to there email for a solution on the same day that the item arrived. After a couple of emails the last one I received they told me they couldn't I help because the bag was an " promotional item" and part of Brianna's stock, and suggested I use essential oil in the bag and close it for a while. Otherwise they would be happy to send me a free belt if I had another order. After that email I decided it was not worth keeping the bags. Sent them another email telling them I was looking forward to the address to return the items based on their 14 day return policy. Now there is no response. Highly disappointed. update: received email at 930 yesterday saying they would be happy to send return address and what was I returning. As of now no return label supplied but hopeful!

2024-04-27