DJI Refused to Address a Remote ID Registration Problem
I contacted DJI Support because FAA DroneZone rejects my DJI Flip’s 20\-character Aircraft/Flight Controller serial number as an invalid Remote ID serial\. Instead of helping investigate that incompatibility, the representative questioned why I was registering the drone and repeatedly suggested that registration was unnecessary\. I explained that I intend to operate under FAA Part 107, which requires registration and Remote ID compliance\. My reason for registering was not the issue\. The issue was that DJI identifies the Flip as supporting FAA Remote ID, yet the FAA system will not accept the serial number displayed by the aircraft\. The representative ultimately dismissed the problem as an FAA website issue and told me to contact the FAA\. That is inadequate product support\. DJI should verify that its Remote ID declaration, model information, and serial\-number format are properly recognized by FAA DroneZone—or provide a clear escalation path when they are not\. Customers should not be forced to mediate an unresolved compatibility problem between DJI and the FAA\.