OnlyMaker Genuine Experience
4/28/24: I really appreciate the fast and thorough customer service. I was corresponded with over email and assisted with a pertaining issue to my shoe size. Onlymaker did not just help me rectify the issue, they assisted me in understanding how to properly size my foot to their shoes. I am greatly satisfied with their service, and I really hope their quality matches their professionalism. I look forward to my package arriving, and I have very high hopes for this company thus far. Five stars. Update 5/13/24: They told me based on the foot guide they gave me that I was a size 13US. I measured my foot with a measuring tape on a piece of paper down the damn centimeter anticipating my stiletto red heels and black heels in correct sizing. I got delivered my black pair and it was incorrect. I am a men’s size 13, sometimes 12 if the shoes run big (I am 6’7 for reference with fairly narrow but long feet). This means I should’ve been sized a size 15 by their standard. However throughout very specific and detailed explanation of my own, they had reassured me that I am a size 13. They told me they corrected my initial purchase of size 15 US to size 13 once I sent them my foot measurements. I received the shoes and they reeked of chemicals I can’t describe, like formaldehyde or something similar. They have been sitting two weeks and smell no different. Something you do NOT want to be putting your foot in. The shape is somewhat deformed inward around the heel and is not the best build quality, but I suppose the price reflects that. They were extremely tight to test fit and are impossible to wear, probably a men’s size 10.5 or 11 US. It took a week after receiving the shoes to get a response about returning them. I learned I need to pay return shipping for an exchange. Even though it is THEIR fault I have a wrong size, I still have to pay again for their mistake. I also have continued to message about my red heels which I am returned no reply. It is likely that after two weeks later of receiving this pair, that I will receive the red pair incorrectly sized, and will have to pay again for a return. The minimum response time is at least a day to three days per email. Usually around 1 AM US west coast. They clearly have no clue how to communicate, rectify, or determine a solution or even a problem regardless of why or how. The customer service is plainly terrible (you will experience this if you have any issue) and I do not suggest this company for a fast, efficient, quality, or even healthy product. Every bar that they were supposed to hit, fell far short of my basic expectations of a simple red gloss 4” stiletto, and a black gloss 3” high heel. It is not that hard to produce a good product for a fair price. Disregarding quality and customer satisfaction seems to be their selling point and it is reflected in many occurrences in my correspondence with them about these concerns. I don’t want to be the person that complains, because I am pretty mellow. I usually can give others the benefit of the doubt, however I think it should be noted for all those looking to purchase from this company what to expect. Good luck, and girl get some good shoes somewhere else. Surely not from here. 1 star. Glad I could at least help those reading this to not commit the same mistake as me. 100$ vanished into the breeze.