Awful company
If I could give Google zero stars, I would. This has been one of the worst customer service experiences I've ever had. My Pixel phone developed a screen fault that Google acknowledged was a known widespread fault that they would fix free of charge, yet I still ended up being charged for a repair after the repair centre claimed it was "user damage"—something I very strongly dispute. To make matters worse, I was told they had photographic evidence to prove their claim. When I repeatedly asked to see these photos, they refused to provide them. Apparently, customers are just expected to take Google's word for it and pay up. I travelled over an hour to my nearest authorised repair centre after following the advice I was given, only to be left out of pocket. After all the inconvenience, wasted time and stress, Google's response was a £25 "goodwill" payment that didn't even cover my train fare. So not only have I spent a lot of money on buying the phone I've now given them an extra £100 to fix something that was a known issue with their handsets. The entire process felt like I was being passed from one company to another, ripping customers off and with nobody taking responsibility. Instead of supporting a customer with a known screen fault, I was left fighting to prove my case while Google relied on evidence they wouldn't even show me. This experience has completely destroyed my confidence in Google. I won't be buying another Pixel device, and I certainly won't be recommending one to anyone else. If you're thinking about buying a Google Pixel, I'd seriously consider whether you're willing to risk dealing with this level of after-sales support if something goes wrong. Google has lost a loyal customer over the way this has been handled. Disgraceful.