I am writing to raise a serious issue…
I am writing to raise a serious issue regarding my recently‑received watch order. Upon delivery, the watch arrived damaged and exhibited a critical mechanical fault: it loses approximately four hours of time over a 24‑hour period. When requested to supply a video showing the fault, I explained that this is not a cosmetic defect that can be captured clearly in a brief clip or static photographs. Demonstrating this degree of time‑loss requires continuous, full‑day recording — something practically impossible to provide as a short‑length video submission. I requested that the platform approve my return, inspect the faulty watch directly, then determine whether to issue a full refund or arrange a replacement. Instead of responding to my practical concern about evidence‑gathering, DHGate proceeded to release payment to the seller. I was never given a clear answer explaining how I could reasonably produce a short video proving a multi‑hour time‑loss fault. This process ignores the nature of the mechanical failure and leaves me without proper support for a defective‑item claim. I've lost 98,00 $ please do something else with your money and avoid this platform. Seller: defined STD logistics ( perfume135) Ref. : 322374425744 15.09.2026