NON FLEXIBLE WARRANTY
After I purchased my seats only a few weeks an armrest had an issue and I called them and they sent me a replacement, thankfully. Later that 1st year I had the piping begin to peel on my $800 seat (Purchased 2) after 11 months and had forgotten the date I bought the seats. When I called and explained the seat problem they said sorry you're out of warranty by 2.5 weeks. I realize after reading all these reviews, and MANY are only ONE STAR, that this company DOES NOT care about their customers. STAY AWAY FROM THESE GUYS these guys are inconsiderate towards their customers. I realize they build a product and after the warranty you're on your own. The Customer Svc. Supervisor Richard was kind even though I was upset but he stuck to his guns; no warranty and no other assistance.