Mediocre quality, horrible warranty
I used a Milwaukee impact driver with a 5 year warranty for about 2.5 years as DIY, not a professional contractor, and once when I was working on regular screws 8x3, the tool broke down - small pieces started to fly out from inside the tool through the small slots, and then is started to make a loud noise. I sent it to the repair center through Milwaukee's E-service Tool Support, and in a couple of days got an email in which they denied warranty repair with the reason "Defective component causing malfunction". If one of the components became defective and broke down, is not it something that the warranty is for? They did not say I misused it or something like that, the reason they gave is something inside is not working properly, so it sounds like a manufacturing issue. The repair center does not answer the phone, the customer service has an automatic message that they are in a meeting and ask you to leave a message. It turns out their 5 year warranty is just a bait that does not really mean anything, because the repair would cost $122CAD - it is cheaper to get a new tool, but it will not be Milwaukee for sure.