Dress obviously a returned item
The dress ordered was received with no tags attached and looked like it had been worn. I immediately reached out to customer service with a photo and request for an exchange. The quality is not as it appears on the website. Stitching of the inexpensive lace show that it was cheaply made, but I was willing to keep the dress if afforded the opportunity to exchange it for something that was actually new. Their initial reply stated they are unable to respond because their agents are on a holiday. Their next response offered 20% refund and state, “We've also sent a coupon to your store account on the website as compensation. (USD 8.00 off over USD 39.00).” Also, their physical address is just a physical address. The building itself is located in New York City. Their company is not in United States. I regret this experience and hope this helps someone.