Attentive & helpful customer service
Upon receipt of the order, the doll is beautiful quality. There was an issue with a customization missing (photo reference had something on top of her head, which they werent able to include). Upon contacting customer service, Elsie responded immediately to initiate an investigation. After thorough review, the customization wasn't something they'd be able to complete, so they're providing a partial refund :) definitely recommend. Very happy with their team.