My Experience with Celie
Final Update: May 12, 2024 The recommended wash seemed to help the curly wig and it is looking much better! I have decided to keep both wigs as they seem to be good quality. Celie customer service got a great deal better after this post and they were helpful after that in resolving this issue. In my experience I would say to anyone give it extra time just in case there is an issue (Mine took 3 times the shipping time frame on site). I’m grateful that this post brought light to the issues and Celie was able to correct them, it is however unfortunate that before this post a week past without that help which caused this delivery to not be worn to the 2 events it was initially ordered for. Update 2 : May 9, 2024 The wigs arrived, I love the kinky straight. The curly has much to be desired but Celie has advised to try another wash out as it is quite thin. I will let you guys know how that goes! Update 1 : May 8, 2024 Celie has reached out to fix this, the money had been put back into my account in full and additional discount given on new order. I am still waiting for wigs to arrive so we will see when that finally gets here. Initial Post: May 5, 2024 (Initial Order: May 1st) Purchased 2 wigs Paid in full money was taken out of my account and then 3 days later when it should have been delivered I was contacted saying they wanted me to pay for order again. Even though funds were already taken out of my account they wanted me to pay again through a third party site. They say they processed a refund and they say it was a full refund but notification comes through email as a partial refund. My order should have already been here however they cancelled it yesterday, did a partial refund and said I have to place it again and wait another week (PS the money has not been refunded to my account the bank has confirmed the money was taken out of my account by this company) I still have not seen my hair or money and it’s been a week. I have reached out multiple times and they just keep saying I have to place the order again and have to pay through a third party site because the transaction is risky (even though it had already left my account)! I have reached out to management multiple times to get my money back and contacted my bank as well for fraudulent transaction.