Went the extra mile unexpectedly!
I had never ordered from DRIS before, but they had some regulators I was after in-stock and I figured I would give them a shot. Placed my order after-hours. Almost immediately after opening the following morning I got an email from them letting me know that there had been a mistake and the regs were *not* actually in-stock but that they were already on order and would arrive at DRIS in about 5 day. They wanted to make sure that the delay would be OK and that I didn't have any pressing time concerns with the order. I didn't, in this case, but if I *had* been trying to get something last minute or on short notice, They would have absolutely saved my skin by reaching out! This just isn't the kind of thing I expect from a modern retailer. I was pleasantly surprised, genuinely impressed, and truly grateful. This will definitely not be my last order!