Don’t stay in “Rainbow Radiance Studio near Brighton station” The kitchen was flooded and we could not reach the contact person.
Even when you have a big problem such as a flooded room, you can never find a contact person. You may want to choose another place to avoid the same problems as us. We made a reservation for 10 days and chose this room because it had a kitchen. But when we arrived, neither the refrigerator, dishwasher nor oven were working. because they had assembled the cabinets without plugging them in. Fortunately, there was a repairman in the building who was renovating another room and he helped us. Although the oven worked, the stove and dishwasher never worked. It wasn't much of a problem since these were taken care of, but the last two days were a disgrace. The kitchen faucet started leaking water from under the sink and the kitchen was completely flooded. When we tried to reach the facility, they said they would send someone as soon as possible, but even though a day has passed since the incident, they still did not send anyone, neither changed the room nor refunded the payment. and the sink flowed uninterruptedly for 7-8 hours... During this time, we had to stay in the room and wait in the room to prevent anything from happening to our belongings and hope that the repairman would come. There is neither a reception nor a phone you can reach. Please stay somewhere else, there is no point in ruining your holiday by paying extra money just because it has a kitchen and not being able to use the kitchen. The owner of the facility could not be reached on Agoda. Although the mother said that I would receive a refund on the relevant day due to the problem you experienced, they regretfully said that they could not refund the next day. If there was no refund, why didn't my room change? Why should I use this site again if I cannot find a solution when I have a big problem? I will never make another booking through you