Custumer support service required Trustpilot review to produce results.
I have been purchasing gift cards from Offgamers store for years without any incident, so when I received "The code entered is not valid" message, I naturally contacted the costumer support service for help and provided the screenshots of my problem as a proof of my complaint. In return I received several automated replies telling me that they will look into the problem. On the 8th of May, a week later, I received another automated response: "Please be informed that we will be closing this complaint and assume this matter has been resolved in a satisfactory manner as we did not receive any reply from you for the past 48 hours. As a gentle reminder, all tickets must be responded to within a reasonable time frame. We consider the investigation for this case has concluded and the decision is final and binding and we will not entertain any appeal or further review of the case." However, the card I purchased STILL cannot be redeemed, I got no refund or a replacement card and not even an explanation as to what went wrong and how it could/will be fixed; only generic "Ticket Resolved"messages. If this is what OffGamers thinks costumer service should look like, just do yourself a favour and find a different store. Update: As of early 9th of May the issue has been resolved. Althought I question the need to use a third party website to contact the actual support and get actual results, my opinion about custumer support service has somewhat improved.