I ordered a dress and it came used and…
I ordered a dress and it came used and dirty. I tried for almost 3 days to get in touch with someone in customer service through email and text but they don't even have a phone number. No one got back to me until the third day and told me I had to unwrap it again and take pictures of where it was dirty etc. I told them absolutely not was I opening it again Lord knows what I was touching I just wanted an exchange. She said no you need to take pictures before we will even allow a return. Also their return policy is only 14 days now. Run, don't walk away from this "company."