Classic bait and switch sales tactics. Very disappointing!
My concern is Fresh Clean Threads’ deceptive advertising. The company promotes an offer stating, “Get 25% Back on Your First Order. Auto applies at checkout,” which clearly leads customers to believe they will receive 25% off their first purchase at checkout. That is simply not true. Alex, a representative from the Fresh Clean Threads customer service department, confirmed this when he explained, “The 25% Cash Back isn’t applied as a discount at checkout. Instead, after your purchase, 25% of the order total, excluding shipping, will be returned to you as a store credit, which you can use toward future purchases.” Store credit toward a future purchase is not the same as getting 25% back on your first order, and it certainly does not automatically apply at checkout. I am extremely disappointed that Fresh Clean Threads systemically uses such misleading language to attract new customers. This is a classic bait and switch tactic and an unfair and deceptive business practice. 07/17/2026: In fairness to Fresh Clean Threads and in the interest of full transparency, I must say 2 days, and 22 emails later they say they've refunded 25% of my initial purchase (as a one-time courtesy). I trust that 25% will be received in 7 to 10 business days as promised. I hope these are some great shirts!