Junk bike. Fraudulent company. Zero customer service
This is the worst customer service I have ever experienced. The batteries and bike brakes are complete junk. They have sent me parts to attempt to fix the battery five different times now. Every time I have to pay to actually have the bike fixed. The battery will last about two weeks at most until it is fries the ignition again. I had one go bad the same day we received it and it takes 2 to 3 weeks for them to send a new part. They are based out of China and work on China time. You can only communicate through email, they respond while you’re sleeping . I wish I had never wasted my money on this bike and their return policy is horrendous. I am now working with my bank to try and get my money back as this is a lemon product and a fraudulent company.