Disappointed with Global Industrial
At Global Industrial, first person I talk to was Ruth, very kind and she also had a hard time finding a clear description, put me on hold and called tec, for me anyway the description on air filter wasn't clear on how to refill the dessicant filter/dryer and during researching on their site, a one gallon desiccant showed up as part of "add it on" along with a hose connector as the line up with this filter. so i just placed the order with out desiccant. I received the item, I made it known I have 4 gallons of desiccant already. so why buy more. called back after receiving the package and they were rude (not Ruth) kind of got the runaround so the second person at Global scolded me for not noticing a little tab that explained more about the item. I just want to return it and take the 15% restocking charge and pay for the shipping, but no they refused and directed me to the manufacturer "Arrow" Doug was his name, he also was rude, have no idea why. I just want to return it in the original box it came in. never used and only had it one day. I have bought lots of items from Global and this was my first time calling them asking to switch it out and purchase a different on. wow