Great customer service experience
The chair I ordered came with missing parts and screw packs. Contact their customer service and the service is outstanding. Quick response and actions. They arrange shipment for the missing piecies the next day after I report the issue. Unfortunately, the screw packs they ship this time come partially opened and some screws are lost. Contact them again, and they quickly arrange another shipment and this time thing is carefully wrapped. Overall, I am very satisfied with the quality of the product as well as their customer service.