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ANNE MASARIK

美国

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WH Candy

Buyer BEWARE!!

Order placed the end of July for bridal shower 8/24/24. Arrived melted. Customer service submitted a new order after I sent in pics of the melted product and was assured replacement would be before the event. Called company 5 x’s the week of Aug 19-23. Passed around between 3 people with no one taking responsibility. Aug 22 finally told it hadn’t shipped out so I cancelled the order and told them not to send it and issue me a refund. Received customized candy with bride and grooms pic on it 1 week after the event, called company and they stated they had no record of me cancelling it and no record to issue a refund. I was told the manager would call me. Never happened. Submitted a dispute through my CC company without resolution. So I am out the cost of the customized candy. DO NOT USE THIS COMPANY!!

2024-10-11已认证