False advertising and defective quality—do not buy!
Lensmart advertises high-quality eyewear, but the prescription glasses I received were completely defective. They cannot even handle routine maintenance. Simply cleaning the lenses causes a very loud cracking noise. Shortly after receiving them, the arm of the glasses completely slid off the metal frame.Lensmart refuses to take responsibility under their advertised "365-day worry-free guarantee." They claim the purchase includes automatic insurance, but their own insurance completely fails to protect the buyer. Even after I sent clear video and photo evidence of the broken, defective product, they refused to cover it. The best Lensmart offered was to ship another pair made of the same cheap materials. They didn't even want the broken item shipped back because they know it is low-value junk. Because they refused a proper refund for a defective product, I have filed a chargeback dispute with my bank. Avoid this company.