OUITRUST violate European personal data security law
I transfer 600 euros as SEPA fiat to Bybit account from my German Bank. Money did not come to my trade account. Bybit Support did not solve the problem and did not get any clear answer. I ordered then my bank to call the money back. Got no name info-EMail message from OUITRUST with copy to @bybit.com . OUITRUST is, as it assumes, the accountant service of Bybit. Ouitrust demanded to send them copies of several personal finance documents , which in my opinion violating the European law for protection of personal data. I demanded from them to send me official signed request for this documents, then receive no answer. My bank sent me then a letter, that it did not receive any answer from the recepient company (ouitrust) after the recalling of my money transfer. I see, that there is a lot of people at Trustpilot, who financially suffered from ouitrust.com. Let us organize together to get our money back from ouitrust.com! This is extremely unserious, the company should be punished for such a behavior! I have already started the investigation, what customer's regulations in Europe they are constantly violating! It should be send the complain letter to European Securities and Markets Authority and DFSA. The CEO of OUITRUST Ryan Lee should better organise the training of the support team to avoid such problems. They got their licence for SEPA transfer only 9 months ago , and so unsufficient results with supporting the.customers!