They don't support their product
I bought a gate in September 23 last year and was very happy with it. In fact, I wanted to install it in a second location but needed some additional hardware. I went to their website to order some new hardware and they informed me that they came out with a new gate design in March 24 and no longer support the "old" design. I bought the gate ~6 months ago and they no longer offer hardware for the old design? I would not recommend buying based on this experience.