SCAM!!!
I ordered the Custom heart and The Moon on April 10th 2024 For mothers day and still have yet to receive the order even after paying for Express shipping… Customer service stated that the shipping would be refunded once the order is received. Not only that the tracking number given doesn't have any updates as far as where the order is or when it’ll arrive but states the date the order was received… I asked customer service for a refund and they responded “Dear customer, We sincerely apologize for the inconvenience we have caused you. Since your order has not been updated for a long time, we believe that your order has been lost, and we will re-make it and ship it for you. Sincerely Firegemss Team” Like after a whole month of waiting on a mothers day gift why would i wait a month longer just to still not get it…