Beware of the poor business practices…
Beware of the poor business practices by Animoto. They have your credit card information and are afraid to notify you that renewal is approaching. Instead they slam your credit card and do not send a receipt confirming the charge. Their malfeasance is extraordinary of illegal business practices. A year ago I was charged $133.56. This April I am charged $190.00 without notice of a price increase of 42.8%, will next year be $270.00 without notice. Customer service is busy telling everything you must do to be a customer. They refuse to refund the unauthorized charge. Then they sent me a discount of 50%, but didn’t honor either. Run as far away as you can...they suck! Here is another review from another person being ripped off by their mafia terms of doing business. See below Extremely disappointed! I purchased the Animoto for a $126 in Feb 2023. I used it for maybe two days and then forgot I even had it! I was charged $180 on Feb 13 2024 a day before it was due. I canceled the auto renewal and asked for a refund but was denied. The CSR admitted there was no intention of there being a surprise but advised I was told at the time I purchased it, it would auto renew which was a year ago, and offered me a code to pause the account. After that response, I received a 40% off coupon (as a reaction to my cancellation). There were no notices nor reminders of upcoming charges nor any price increase. I ultimately, placed a claim with my financial institution. I was contacted again this time by a senior person and advised they suspended my account (which I cancelled anyway so no biggie) because I filed a claim, which could have been avoided if the company had just complied with my request to begin with. I am hoping I ultimately get my refund but I will never do business again with his company.