Discombobulating
I placed an order with them on Nov. 27th 2023 On Dec. 28th 2023 I received 1 parcel containing about half the seed beads I ordered. I've been awaiting to get the rest. I contacted them about the issue. They continue to claim the other parcel was shipped, as you can see from the E-Mails between me & the company which I included some below. It's so discombobulating making contact & working issues out. It's like I'm in an alien sci fi trying to find the truth which is out there, some where? Like the missing parcel. First Skype asks for my order number then she states she had it all along? Here's some of those E-Mails where I was able to make contact & try to translate= (Helps for a better understanding of my/our troubles.) = Dear Branden Maehr, Honey, your order 697832 has been shipped. If you have an new plan ,please check out order Please ignore the email sent during our New Year holiday Thank you . Best Regards, Summer Skype:17724559571 Tel:18629404876 whatsapp:18629404876 sales gets Wholesale: gets Retail: beads.us view or reply the message, ------------ Original Message ------------ From: Branden Maehr Sent: Friday,March 29, 2024 11:58 PM Subject: Re: RE:Customer service team Who do I contact to get my new order number? You e-mailed me on Feb. 14 (which I included below) that my order will be shipped around March 5th. Do I need to contact the customer service team to get an order number & see if the order was shipped? The items I didn't receive are still in my cart on the beads.us website. On Wednesday, March 27, 2024 at 06:57:06 PM PDT, gets wrote: Dear Branden Maehr, Good day,dear We haven't received your new order yet What is your new order number? Thank you for your understanding and support Best Regards, Summer Skype:17724559571 Tel:18629404876 whatsapp:18629404876 Wholesale: gets Retail: beadsus To view or reply the message, Advise you use the below link: mybeadsus Has the March 5th order been shipped yet? If so what's the tracking number? Thank you. On Wednesday, February 14, 2024 at 10:15:07 PM PST, sales gets wrote: Dear Branden Maehr, Good day,we wish you all the best and thank you for placing your order with us! Thank you very much for your support this year. Happy New Year, we want to share this joy with you, and hope you and your family are healthy and happy! Chinese New Year is approaching,Chinese New Year is one of the most important festivals in our culture.This is an essential time when we spend quality time with our family and loved ones. Everyone will celebrate the arrival of the New Year together. We will have a small holiday. Your recent order placed with our company may be slightly delayed, please understand. We will start work on February 16th, and the factory will resume work on February 25th. All orders placed during the New Year holiday will be processed and dispatched as soon as possible after the holiday. We expect your order to be shipped around March 5nd. We are deeply sorry for the inconvenience caused. We understand this may cause disruption to your plans and thank you for your patience and understanding. If you have any questions or need any assistance, please feel free to contact our customer service team. Thank you again for your support of our business. Regards, Best Regards, Summer Dear Branden Maehr, Don't worry, we have verified the situation with the courier and will reply to you as soon as possible after verification, dear Thank you for your understanding and support Best Regards, Summer Skype:17724559571 Tel:18629404876 Branden Maehr, Good day,dear Sincerely sorry cause the inconvenience for you . We have been following up with the local UPS. They said that many goods are still being inspected. We will deal with it for you as soon as we have the results. Thank you for your understanding and support . Best Regards, Summer ar Branden Maehr, Good day,dear Sincerely sorry cause the inconvenience for you . We have been following up with the local UPS. They said that many goods are still being inspected. We will deal with it for you as soon as we have the results. Thank you for your understanding and support . Best Regards, Summer There's other e-mails I've gotten also with these same falsehoods. Not enough room to include all the other phony promising E-Mails though. Branden