0 stars
0 stars. My wife's suitcase was badly cracked wehn flying from KL to HK. No longer able to use. Went through their pathetic whatsapp process and finally got a email address to send evidence of damages. We submitted a form that we had to have gotten before we left the baggage area in HK, then Batik Air, as if not understanding English at all, said they are happy to assist with our claim with travel insurance. WE ARE NOT CLAIMING TRAVELLING INSURANCE, WE ARE CLAIMING FROM YOU BECAUSE YOU BROKE OUR LUGGAGE. They ignore their paying customers emails, and if they do they answer something completely unrelated. They don't follow their policies. AVOID AVOID AVOID