Confirmed Boot Order Gone Bad…
Placed an order for work boots that were steel toe and was sent an email from the service department saying boots have been discontinued and to choose a different type. I replied with a different selection that again were steel toe and the company sends me a pair of SWAT boots that aren’t steel toe. I informed the service department they sent me the wrong boots and first they offered me $5.00 as a refund and keep the wrong boots they sent me, I replied and said that’s unacceptable I wanted the boots I ordered. They replied in kind and said the best they could do was refund me $10.00 and I keep the wrong boots they shipped. I again replied back to the service department and explained my disappointment in their business. I did everything they asked me to do by supplying them with a different kind of work boot with steel toes or a composite toe because that’s a requirement in my line of work and they won’t honor their confirmation for the order placed or their commitment to the customer. I even offered to return the boots they sent me by mistake and the company refuses to make the order correct. This company Dallader doesn’t even warrant a one star rating!