Things happen, go with the "flow"
Well, the shipment was a day late. OK, that happens! When unpacked, one of the bottles had heat expanded and the cork was out. I called and got a credit. OK, that happens! I got off the phone and found that since I had unpacked the case 5min before, a second bottle had blown its cork. I didn't call as I had just talked to them about the first one. I have always liked their wines and customer service.