Software is buggy and incomplete
Software is buggy and incomplete. For example, the option to render to uncompressed YUY2 produces an incorrect duration metadata field for longer programs (not a problem with the 3 minute demo limitation). This results in the output being truncated when loaded into any editing program. Secondly, the option to rip lossless to mkv is "locked" at 30 fps. Since every bluray I own is anything BUT 30 fps, this results in severe judder on the output file. Since I have blurays at 23.98, 24, 25 and 50 fps, I ended up having to write a bat file to launch this program which changes the relevant template xml file so that the correct frame rate (whatever it happens to be) is encoded. I cannot believe this program made it to version 5.8 with a massive shortcoming like this. Having to dig under the bonnet should be something reserved for free open source "raw" tools and even those are more polished than this software. As for support, I have not heard back and don't expect to.